Privacy Policy

Who We Are

EH Services Pro ("we", "us", "our") provides door, window, glass and mirror installation, repair and replacement services for residential and commercial customers across Greater Vancouver and the Lower Mainland, British Columbia, Canada. This Privacy Policy explains how we collect, use and protect personal information when you visit doors-windows-glass.com, contact us, or book our services.

We handle personal information in accordance with British Columbia's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

We collect only the information we need to respond to you and provide our services:

• Contact and request details you submit through our contact or estimate forms: name, phone number, email address, service address, and a description of the work needed.
• Booking details you submit through online booking: preferred date and time, service type, and contact information.
• Information you share when you call, text, email or message us (for example via WhatsApp).
• Technical information collected automatically when you browse the site: pages visited, referring website, browser and device type, approximate location derived from IP address, and advertising campaign parameters (such as UTM tags or Google click ID).

How We Use Your Information

We do not sell, rent or trade your personal information.

• To respond to your inquiry, prepare estimates, schedule and perform service visits.
• To communicate with you about your request, appointment, invoice or warranty.
• To understand how visitors use our website and improve our content and services.
• To measure the effectiveness of our online advertising.
• To comply with legal, accounting and tax obligations.

Cookies, Analytics & Advertising

Our website uses Google Tag Manager, Google Analytics and Google Ads. These services use cookies and similar technologies to collect information about your visit, such as pages viewed and actions taken (for example, clicking our phone number or submitting a form), so we can measure website performance and advertising results.

When you submit our contact form, your email address and phone number may be shared with Google in a hashed (encrypted) form to help us measure which ads led to an inquiry (Google Ads Enhanced Conversions). Google cannot read the original values.

You can control cookies through your browser settings, opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on, and manage ad personalization at adssettings.google.com. Learn more about how Google uses data at policies.google.com/technologies/partner-sites.

Sharing Your Information

We share personal information only when necessary:

• With our technicians and staff who need it to complete your job.
• With trusted service providers who host our website, deliver email or process data on our behalf (such as Base44, Google), who are required to protect it.
• When required by law, or to protect our rights, property or safety.

Data Storage & Security

Your information may be stored and processed on servers located outside of British Columbia or Canada, including in the United States, by our service providers. We use reasonable administrative, technical and physical safeguards to protect personal information against loss, theft and unauthorized access.

Data Retention

We keep personal information only as long as needed for the purposes described above, including warranty, accounting and legal requirements, and then securely delete or anonymize it.

Your Rights

You may request access to the personal information we hold about you, ask us to correct it, or withdraw your consent to its use (subject to legal or contractual restrictions). To make a request, contact us using the details below. We will respond within the time required by law.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact EH Services Pro by phone at (778) 800-6366 or by email at doorswindowsglass.eh@gmail.com.